SERVICES
After Sales Services
Giving you peace of mind

 

Support when you need it the most

Coding and printing are an integral part of your production process and it is reassuring to know that you have the back up of a Mosbez   technical support team when you need it the most. Thereby maximizing up-time and assisting in your overall Equipment Effectiveness. 
Mosbez Engineers are continuously trained to ensure their skills and graphic products knowledge is up to date and high service Standards are mentioned.
Mosbez is renounced for it’s unrivalled customer support in addition to quality and reliability of it’s graphic solutions. Through an extensive global network of manufacturers and distributors, we provide a range of after sales service that is second to none.

 

Service Agreements

To ensure your maximum up-time and reduced up unplanned maintenance, Mosbez offers a range of service agreements for products you bought from us. Any of these services can be tailored to mix and match the level of support you need.
The range of services and benefits available.

  • Corrective and Preventive maintenance service for
    • PRIMEDIA & Pre-press  equipments
    • Printing machineries & equipments
    • Book binding –print finishing machinery
    • Paper converting (Including Packaging ) Machinery
    • Office solutions and
    • Electronic automated data capture service
  • Health and safety inspections for graphic systems
  • Inclusive parts
  • 24/7 help Desk support
  • Priority response times for contract customers
  • Discount benefits
  • Payment terms for contract agreement to suit your budget:
    • Annually
    • Quarterly
    • Semi-annually and
    • Per hour at no extra cost to you

 

In-Plant Printing & Pre-Press operations

A suite of consulting solutions for assessing, justifying, and improving the service quality and cost efficiency of implant printing operations & graphic design department.

 

Supplementary to all Mosbez Customers
  • Technical help desk during office hours  - Telephone Assistance
  • Domestic service target response of 8 hours
  • Next day delivery service available on all standard inks & Spares
Mosbez technical Specialists

The Mosbez technical help desk is managed by some of the most experienced technicians in the graphics industry. Our technical specialists work the highest level of safety with in the industry. Come and see, we care and it shows.

 

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